InvoCare uses Oracle Fusion Cloud HCM to automate HR processes, connect employee data, and give leaders and employees a single source of truth. Explore similar customer stories to see how greater automation and self-service help the HR operations team spend less time on routine tasks and more time on higher-value work at https://www.oracle.com/customers/invocare/
InvoCare, headquartered in Australia and serving Australia and New Zealand, is the region’s largest provider of funeral services and uses Oracle Fusion Cloud HCM to connect employee data, standardize HR processes, and support its workforce across roughly 300 locations. With 2,500 employees, InvoCare previously relied on siloed technology stacks that made sharing data difficult and created a fragmented environment across the business.
Oracle Fusion Cloud HCM gives InvoCare a single source of truth for employee information and a single data model that connects human capital management with enterprise resource planning and customer relationship management data. InvoCare began with core HCM and has added modules over time, giving the company flexibility as its needs evolve.
Automation has delivered measurable gains for the HR operations team. InvoCare has automated around 200 tickets each month and reduced the time the team spends on those tasks by about 80%, freeing employees to focus on higher-value work. The company also credits Oracle Fusion Cloud HCM with improving consistency, visibility, integrations, and process standardization while providing a scalable foundation for growth.
InvoCare also uses Oracle Cloud Success Navigator to support release management and access modern best practices. The company sees additional potential in Success Navigator and AI agents to identify gaps in its environment, surface new capabilities, and help its teams work more effectively as Oracle Fusion Cloud Applications introduce new functionality each quarter.
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